COMPLAINT RESOLUTION

Winter 2024lunchbox
Written By Derek Pruitt

March 11, 2024

One of the less glamorous tasks of a beauty salon or spa manager is handling clients and employees who are dissatisfied or disappointed. In this lecture, you’ll learn a tried-and-true technique to diplomatically and tactfully diffuse tense conversation and bring complaint to a mutually satisfying conclusion.

11:00am (MT) | 1:00pm (ET)

Derek Pruitt

Squarespace Authorized Trainer.

https://derekpruitt.design
Previous

RETAILING TECHNIQUES
Next

MERCHANDISING BASICS